Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

17 jobs found  |  Page 1 of 4

  1. Asst. Front Desk Manager

    Assistant Front Desk Manager supervises and coaches the Guest Services team, resolves guest issues, manages front desk operations, and ensures high standards of customer service.

    June 29, 2026 - Royal Caribbean Group - English

  2. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    June 29, 2026 - Royal Caribbean Group - English

  3. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    June 26, 2026 - A-ROSA Reederei GmbH - English

  4. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    June 26, 2026 - Viking - Mandarin

  5. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    June 25, 2026 - Holland America Line - English